
PRIVACY POLICY
Last Updated/Effective Date: June 2026
Table of Contents:
- SCOPE AND APPLICATION: What and who this Privacy Policy covers
- COLLECTION OF INFORMATION: The sources of and methods by which we and our service providers, collect information from and about you, including information about your interaction with the Arena Services
- USE AND DISCLOSURE: How we use the information we collect from and about you, and who we might share it with and why
- SECURITY: How we protect your information from loss or misuse
- USER ACCESS AND CONTROL: How you can access and control the information we maintain about you
- OTHER IMPORTANT INFORMATION: Other things you should know about this Privacy Policy and how we handle your information
- CONTACT US: How to contact Arena about this Privacy Policy
- CALIFORNIA CONSUMER PRIVACY ACT NOTICE: Other things you should know if you reside in California. You can click on the section heading to jump to this information or you can scroll to Section 8.
- FOR CONSUMERS IN OTHER U.S. STATES WITH SIMILAR PRIVACY LAWS: Other things you should know if you are a consumer residing in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia or other states with similar privacy laws
1. SCOPE AND APPLICATION
Arena XP, LLC (“Arena” or “we”) wants you to be familiar with how we collect, use and disclose information from and about you. This Privacy Policy describes our practices in connection with information collected through services such as websites, mobile sites, applications (“apps”), and activities that link to or are otherwise subject to this Privacy Policy, including membership-related activities (collectively, the “Arena Services”). Information about our affiliated companies (“Arena Affiliates”) is available at www.foxcorporation.com.
Certain state privacy laws require particular disclosures in privacy policies. California residents, please see the California Consumer Privacy Act Notice in Section 8 below. Consumers in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states with similar privacy laws, please see Section 9 below. By using the Arena Services, you agree to the terms and conditions of this Privacy Policy.
This Privacy Policy applies to all users, including both those who use the Arena Services without being registered with or becoming a member of an Arena Service and those who have registered with or have a membership with an Arena Service.
This Privacy Policy applies to Arena’s collection, use, and disclosure of your personal information (i.e., information that identifies a specific person, such as full name or email address). It also describes generally Arena’s practices for handling non-personal information (for example, interests, demographics, and services usage). Please note that the information that we may collect, use, and/or disclose varies based upon a user’s interactions with the Arena Services.
2. COLLECTION OF INFORMATION
Depending on your interactions with us, Arena and our service providers may collect the following information from and about you:
Membership Information is information you submit to in connection with a membership to an Arena Service, for example, to become a member, to create a membership account, and to attend member events and other activities. Membership Information may also include, for example, name, email address, physical address, phone number, employer and/or corporate affiliation information (e.g., title, employer’s name, business address, and telephone number), income information, family information (e.g., marital status, number of children), favorite teams and/or events, and preferences related to events, including food and beverage preferences or dietary restrictions, gender, and birthday.
Guest Information is information you provide related to guests you invite to participate in Arena Services, such as events or activities. Guest Information may include, for example, your guest’s name, email address, physical address, and event, food, and beverage preferences. If you submit any personal information to us about other individuals, you represent that you have the authority to provide that personal information to us and for us to use that personal information in accordance with this Privacy Policy.
Customer Service and Feedback Information is information you submit to request customer support or to provide feedback about Arena Services, such as name, email address, and phone number.
Personal Financial and Commercial Information is information that you submit to purchase a product, become a member or renew a membership, or make payments, for example, payment card or banking details (e.g., in connection with automated clearing house payments or wire transfers).
Information from Third Party Payment Services. If you choose to use an unaffiliated payment service (“Third Party Payment Service”), such as Link, to make payments, we may receive a unique identifier and other information in connection with your subscription (e.g., that you have a valid subscription to the applicable service). If you wish to make a payment using a Third Party Payment Service, you will be directed to a Third Party Payment Service webpage or service. Any information that you provide to a Third Party Payment Service will be subject to the applicable Third Party Payment Service's privacy policy, rather than this Privacy Policy. We are not responsible for, any Third Party Payment Service's use of information collected through that Service.
Event Provider Information is information we receive from venue operators (e.g., stadiums), including their concessionaires, ticketing services (e.g., Ticketmaster), and other external parties (collectively “Event Providers”) in connection with your participation, and the participation of your guests, at an event or other activity part of an Arena Service membership. Any information that you provide to an Event Provider will be subject to the applicable Event Provider’s privacy policy, rather than this Privacy Policy. We are not responsible for any Event Provider’s use of information collected through that Service.
Activity Information. When you access and interact with the Arena Services, Company and its service providers may collect certain information about those visits. For example, in order to permit your connection to the Arena Services, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the Arena Services from a mobile or other device, we may collect a unique device identifier assigned to that device, or other transactional information for that device.
Cookies and other tracking technologies (such as browser cookies, pixels, beacons, local storage, and other mechanisms) use various approaches to collect and store data. Some of these technologies store data in the browser or on your device. Other technologies may use network-related or other information to recognize your device (e.g., IP address). Arena’s websites, apps and other services may use these technologies, for example, when you first request a web page, and to store data on your computer or other device so the website or app can access information when you make subsequent requests for pages from that service. Depending on your interactions with us, these technologies may also be used to collect and store information about your usage of the Arena Services, such as pages you have visited, search history, and the video and other content you have viewed.
Other parties that support the Arena Services, for example, providing analytics, or other services, may also use these technologies to collect similar information when you use the Arena Services or other parties’ services. Those other parties may also use these technologies, along with activity information they collect, to recognize you across the devices you use, such as a mobile device and a laptop or other computer.
Your browser may be initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, and to block cookies altogether. Please consult the "Help" section of your browser for more information, including on how to clear data from local storage and, depending on your browser, how to turn off other data collection by the browser. For more information about Google Analytics, please review the site “How Google uses information from sites or apps that use our services,” located at www.google.com/policies/privacy/partners/. To opt out of Google Analytics specifically, please go to https://tools.google.com/dlpage/gaoptout. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization available through the Arena Services.
Information from Other Sources. We may supplement the information we collect with information from other sources, such as publicly available information about your online and offline activity from social media services, members or prospective members of the Arena Services, commercially available sources, and information from our Arena Affiliates or business partners.
Depending on your interactions with us, Arena may not have collected information from you for each of the categories above.
“Do Not Track”. At this time, we do not respond to the “Do Not Track” signal, as we await the work of interested stakeholders and others to develop standards for how the “Do Not Track” signal should be interpreted.
3. USE AND DISCLOSURE
We may use and disclose some or all of the information we collect from and about you for the purposes listed below. Please note that these uses and disclosures may vary based on your interactions with us.
To provide the Arena Services. We use information we collect from and about you to provide the Arena Services. This may include:
- to measure, maintain and improve those Arena Services and features and to develop new products and services, including conducting research and quality and safety assurance measures;
- to improve your experience with both online and off-line Arena Services by delivering experiences and content you will find more relevant and interesting, including marketing messages;
- to perform identity verification;
- to facilitate payment for memberships or other Arena Services, including to retrieve account information for a member, and fraud prevention;
- to provide you with customer support and to respond to inquiries;
- to make inferences and predictions about your potential areas of interest in order to provide you with experiences and content that are more interesting, personalized, and relevant to you;
- to maintain our facilities and infrastructure;
- to comply with internal policies, including accounting, audit, and other internal functions; and
- to maintain records, conduct risk and security controls, and monitoring.
To allow service providers to assist us in providing and managing the Arena Services. Information we collect from and about you may be made available to certain service providers, such as contractors, chatbot providers, analytics and other measurement companies, and agents or sponsors, who help us analyze and understand your use of the Arena Services, and manage and/or provide the Arena Services, including to purchase a product, facilitate administration of memberships, or make payments.
To enable access to and participation in membership events. As part of the Arena Services, we may share information that we collect from or about you and/or your guests with Event Providers in order to facilitate access to, and the provision of services at, sporting and entertainment events for you and your guests in connection with an Arena Service membership.
To provide co-branded services and features. We may offer co-branded services or features, such as sponsored events or other promotions together with other companies (“Co-Branded Services”). By virtue of these relationships, we may share information you submit in connection with the Co-Branded Service with that party. That other party’s use of your information will be governed by its privacy policy.
To contact you. Arena may periodically send promotional materials or notifications related to the Arena Services. If you want to stop receiving promotional materials, you can follow the unsubscribe instructions at the bottom of each email. There are certain service notifications and other non-promotional emails that you may not opt-out of, such as notifications of changes to the Arena Services or policies.
To share with Arena Affiliates. Arena may share information we collect from and about you as described in this Privacy Policy with Arena Affiliates for the purposes described in this Privacy Policy. A link to a website with information about our Arena Affiliates can be found at the beginning of this policy. Users who visit Arena Affiliates’ services should still refer to their separate privacy policies, which may differ in some respects from this Privacy Policy.
To share with business partners. Arena may share information we collect from and about you as described in this Privacy Policy with business partners to permit them to send you marketing communications consistent with your choices.
To protect the rights of Arena and others. There may be instances when Arena may use or disclose information we collect from and about you as described in this Privacy Policy, including situations where Arena has a good faith belief that such use or disclosure is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of Arena, our Arena Affiliates or our or their employees, agents and contractors (including enforcement of our agreements and our terms of use); (ii) protect the safety, privacy, and security of users of the Arena Services or members of the public; (iii) protect against fraud or for risk management purposes; (iv) comply with the law or legal process; or (v) respond to requests from public and government authorities.
To complete a merger or sale of assets or other corporate transaction. If Arena sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in an acquisition, reorganization, merger, or transfer of all or a part of its business (including in connection with a bankruptcy or similar proceedings), or other corporate transaction, Arena may transfer or disclose information we collect from and about you as described in this Privacy Policy to the party or parties involved in the transaction as part of that transaction.
Depending on your interactions with us, Arena may not have collected, used or disclosed information from or about you in each of the categories above, and to the extent that Company has disclosed information from or about you, it may not include all of the information that we collect from and about you as described in this Privacy Policy.
Please note that when the information collected from or about you does not identify you as a specific person, we may use that information for any purpose or share it with other parties, to the extent permitted by applicable law.
4. SECURITY
Arena uses commercially reasonable administrative, technical, personnel, and physical measures designed to safeguard information in its possession against loss, theft and unauthorized use, disclosure, or modification. However, no one can guarantee the complete safety of your information.
5. USER ACCESS AND CONTROL
If you would like to access personal information we hold about you, or delete or correct personal information that you have previously provided directly to us, please email privacy@arenavip.com to submit a request. Please note that, for security reasons, we will ask you to verify your identity in order to proceed with your request. If you would like to suppress or otherwise limit our use of your personal information, you may contact us as outlined in Section 7. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to suppress or limit. We will try to comply with your request as soon as reasonably practicable and consistent with applicable law. Please note that, subject to applicable law, in some cases we may not comply with your request where we may require your information in order to comply with applicable law, or to protect, enforce or defend our rights or employee rights, or those of an Arena Affiliate.
If you are a resident of California, please see the section entitled “California Consumer Privacy Act Notice” below for more information about the rights you have under California law. If you are a consumer in, another U.S. state with a similar privacy law, please see the section entitled “For Consumers in Other U.S. States With Similar Privacy Laws” below, for more information about your rights under other state privacy laws.
You may request that we not share your personal information on a going-forward basis with Arena Affiliates or unaffiliated third parties for their direct marketing purposes, such as under California’s Shine the Light law, by emailing us at privacy@arenavip.com. We will try to comply with your request(s) as soon as reasonably practicable and consistent with applicable law.
6. OTHER IMPORTANT INFORMATION
Updates to Privacy Policy. Arena may modify this Privacy Policy at any time by posting an updated policy on the Arena Services. Please look at the Effective Date at the top of this Privacy Policy to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Arena Services.
Location of Data. The Arena Services are hosted in and managed from the United States. If you are a user located outside the United States, you understand and consent to having any personal information processed in the United States or in any other country in which we have facilities or in which we engage service providers. The United States and other countries’ data protection laws may not be the same as those in your jurisdiction. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in the United States may be entitled to access your personal information.
Linked Services. The Arena Services may be linked to sites operated by unaffiliated companies, and may carry advertisements or offer content, functionality, games, newsletters, contests or sweepstakes, or applications developed and maintained by unaffiliated companies. Arena is not responsible for the privacy practices of unaffiliated companies, and once you leave the Arena Services, you should check the applicable privacy policy of the other service.
In addition, Arena is not responsible for the privacy or data security practices of other organizations, such as Meta, Instagram, X (formerly Twitter), Apple, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including in connection with any information you disclose to other organizations through or in connection with the Arena Services.
Collection of Personal Financial Information by a Payment Service. In some cases, we may use an unaffiliated payment service to allow you to purchase a product or make payments (“Payment Service”). If you wish to purchase a product or make a payment using a Payment Service, you will be directed to a Payment Service webpage. Any information that you provide to a Payment Service will be subject to the applicable Payment Service's privacy policy, rather than this Privacy Policy. We are not responsible for any Payment Service's use of information collected through any Payment Service.
Data Retention. We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
We may also retain backup information related to your account on our servers for some time after cancellation or your request for deletion, for fraud detection or to comply with applicable law or our internal security or recordkeeping policies. It may not always be possible to completely remove or delete all of your information due to technical constraints or contractual, financial or legal requirements.
Deidentified Information. To the extent we process “deidentified” personal information, as defined under applicable law, we will maintain and use that information in deidentified form and will not attempt to reidentify the information except as permitted by applicable law.
7. CONTACT US
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@arenavip.com
8. CALIFORNIA CONSUMER PRIVACY ACT NOTICE
This California Consumer Privacy Act Notice Section provides information for California residents in connection with the California Consumer Privacy Act (“CCPA”). California residents who are prospective, current, or former Arena employees; or contractors, emergency contacts, or beneficiaries may view our workforce-related California privacy notice by visiting https://www.fox.com/workforce-privacy-notice/. Under the CCPA, and for purposes of this Section, “Personal Information” generally means information that identifies, relates to, or describes a particular California resident and includes the categories listed below. This Section 8 provides details about the categories of Personal Information of California residents that we have collected and/or disclosed during the last 12 months, as well as rights California residents have under California law. Please note that, depending on the California resident’s interactions with us, Arena may not have collected and/or disclosed each (or any) of these categories of Personal Information about each individual.
Categories of Personal Information Collected and/or Disclosed:
The categories of Personal Information that we have collected and/or disclosed, along with the categories of external parties to whom each category of Personal Information was disclosed. Also, as explained above, depending on the California resident’s interactions with us, Arena may not have collected and/or disclosed each (or any) of these categories of Personal Information about each individual.
| Category of Personal Information Collected | Categories of External Parties to Whom Personal Information Is Disclosed |
|---|---|
| Identifiers, such as name, IP address, email address, and online and device identifiers | Service providers, Event Providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Personal information, as defined in the California Customer Records law, such as contact and financial information | Service providers, Event Providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Characteristics of protected classifications under California law, such as age, gender, disability or health-related information (e.g., in connection with facilitating access or assistance at venues), or religious affiliation (e.g., related to dietary restrictions) | Service providers, Event Providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Commercial information, such as transaction information and purchase history | Service providers, Event Providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Internet or network activity information, such as browsing history and interactions with our websites | Service providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Audio, electronic, visual and other similar information, such as call recordings | Service providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Professional or employment-related information, such as employer | Service providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Non-public education information (e.g., in connection with membership) | Service providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
| Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | Service providers, Arena Affiliates, and other providers or partners that support our operational business purposes |
Sources of Personal Information. We collect Personal Information directly from California residents themselves, as well as from persons who have a membership in an Arena Service (e.g., for member’s guests); joint marketing, co-branding, or co-promotional partners; Event Providers; Arena Affiliates; and sources of demographic and other information. Depending on the individual’s interactions with us, Arena may not have collected Personal Information from each (or any) of these categories of sources.
Purposes. We may use Personal Information and/or disclose it to external parties for the following purposes:
- to operate, manage, and maintain our business, including in connection with a sale, acquisition, reorganization, merger, transfer of all or a part of our business, or other corporate transaction (e.g., a bankruptcy or similar proceeding);
- to provide the Arena Services;
- to accomplish our business purposes and objectives, including:
- developing, improving, repairing, and maintaining our products and services;
- personalizing and marketing our products and services;
- conducting research, analytics, and data analysis;
- maintaining our facilities and infrastructure;
- quality and safety assurance measures;
- conducting risk and security controls and monitoring;
- detecting and preventing fraud;
- performing identity verification;
- performing accounting, audit, and other internal functions;
- complying with law, legal process, and internal policies;
- maintaining records; and
- exercising and defending legal claims.
Depending on the California resident’s interactions with us, Arena may not have used Personal Information collected about that resident for each of these purposes, and to the extent that Arena has disclosed Personal Information about that resident, it may not include all of the Personal Information collected about that resident.
“Sale” and “Sharing” of Personal Information. We do not “sell” or “share” Personal Information as defined in the CCPA. Please note, however, that the CCPA definitions of “sale” and “sharing” does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other similar transaction involving of all or any portion of our business.
Sensitive Personal Information. We do not process “sensitive” Personal Information for purposes other than those specified in the CCPA Regulations section 7027(m) (such as to provide the services and for security purposes).
Data Retention. We will retain Personal Information from or about you as reasonably necessary and proportionate to achieve the purpose(s) for which the Personal Information was collected or processed as outlined in this Section 8 unless a longer retention period is required or allowed by law.
California Rights. If you are a California consumer, you have the following rights:
1. Right to Know. You have the right to request that we disclose to you the following information:
- The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
- The specific pieces of Personal Information we collected about you for the applicable time period;
- The business or commercial purpose for collecting, disclosing, or selling Personal Information about you;
- The categories of Personal Information about you that we sold and the categories of third parties to whom we sold that Personal Information; and
- The categories of Personal Information about you that we otherwise shared or disclosed and the categories of third parties with whom we shared or disclosed that Personal Information.
2. Right to Request Deletion. You have the right to request that we delete Personal Information we collected from you.
3. Right to Request Correction. You have the right to request that we correct inaccurate Personal Information we collected about you.
To exercise any of the rights above, please email privacy@arenavip.com or call us at 888-596-3929. You will need to provide your name and email address, along with other details about your request. For example, if you submit a request for correction, you will need to identify the Personal Information you would like us to correct. You will then receive verification instructions by email. In some circumstances, we may need additional information from you to verify your identity or proceed with your request.
You can use an authorized agent to submit a request to access, delete, or correct your Personal Information. When submitting a request, your authorized agent should identify themselves as your agent, provide their name and email address, along with your name, your email address, and the Personal Information you would like to have corrected, and whether or not you have an account/profile or membership with us. In addition to verifying your identity, as described above, we also will need to verify your authorized agent’s ability to act on your behalf (e.g., by receiving a copy of your signed permission). Once verification is complete, we may communicate directly with you for privacy and security reasons.
Please note that, in some instances, we may decline to honor your request where, for example, we are unable to verify your identity or an exception to this right applies.
4. Right to be Free from Discrimination. You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
Other California Privacy Laws.
Shine the Light. As explained in Section 5, you may request that we not share your personal information on a going-forward basis with Arena Affiliates or unaffiliated third parties for their direct marketing purposes by emailing us at
privacy@arenavip.com. We will try to comply with your request(s) as soon as reasonably practicable and consistent with applicable law.
9. FOR CONSUMERS IN OTHER U.S. STATES WITH SIMILAR PRIVACY LAWS
Depending on where you live, you may have certain additional rights regarding your personal information. This section provides information for consumers residing in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia or other states with similar privacy laws. For purposes of this Section, “Personal Data” generally means information that identifies, relates to, or describes a particular consumer residing in the states listed above in this Section 9 or another state with a similar privacy law and includes the categories listed below. This Section 9 provides details about the categories of Personal Data of consumers in the states listed in this Section 9 and other states with similar privacy laws that we have collected and/or disclosed as well as rights consumers in those states have under their states’ laws. Please note that, depending on the consumer’s interactions with us, Arena may not have collected and/or disclosed each (or any) of these categories of Personal Data for each listed purpose.
Categories of Personal Data Collected and/or Disclosed:
The categories of Personal Data that we collected and/or disclosed are below, along with the purposes for processing, and categories of external parties to whom each category of Personal Data was disclosed. As noted above, depending on the consumer’s interactions with us, Arena may not have collected and/or disclosed each (or any) of these categories of Personal Data for each listed purpose. Further, we do not knowingly sell or process Personal Data of children under 13 years of age.
| Category of Personal Data Collected/Processed | Purposes for Processing | Categories of External Parties to Whom Personal Data Is Disclosed |
|---|---|---|
| Identifiers, such as name, IP address, email address, and online and device identifiers | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, To enable access to and participation in membership events, To provide co-branded services and features, To contact you, To share with our Arena Affiliates, To share with business partners (consistent with your choices) | Service providers (like hosting providers, customer relationship management platforms, platforms), Event Providers, Arena Affiliates, and Other providers or partners that support our operational business purposes |
| Identifiers, such as name, IP address, email address, and online and device identifiers Personal information, such as contact and financial information | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, To enable access to and participation in membership events, To provide co-branded services and features, To contact you, To share with our Arena Affiliates, To share with business partners (consistent with your choices) | Service providers (e.g., that help with request fulfillment), Event Providers, Arena Affiliates, and Other providers or partners that support our operational business purposes |
| Characteristics of protected classifications, such as age, gender, disability or health-related information (e.g., in connection with facilitating access or assistance at venues), or religious affiliation (e.g., related to dietary restrictions) | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, To enable access to and participation in membership events, and To share with our Arena Affiliates | Service providers (like consumer relations management platforms), Event Providers, Arena Affiliates, And Other providers or partners that support our operational business purposes |
| Commercial information, such as transaction information and purchase history | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, To share with our Arena Affiliates, and To share with business partners (consistent with your choices), | Service providers (e.g., in connection with payment services), Event Providers, Arena Affiliates, And Other providers or partners that support our operational business purposes |
| Internet or network activity information, such as browsing history and interactions with our websites, | To provide the Company Services, To allow service providers to assist us in providing and managing the Company Services, and To share with our Arena Affiliates, | Service providers (like analytics providers), Arena Affiliates, And Other providers or partners that support our operational business purposes |
| Audio, electronic, visual and other similar information, such as call recordings | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, and To share with our Arena Affiliates. | Service providers (e.g., in connection with customer support), Arena Affiliates, and Other providers or partners that support our operational business purposes Service providers (e.g., in connection with the administration of memberships), Arena Affiliates, and other providers or partners that support our operational business purposes |
| Non-public education information (e.g., in connection with membership) | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, To provide co-branded services and features, To share with our Arena Affiliates. | Service providers (e.g., in connection with the administration of memberships), Arena Affiliates, and Other providers or partners that support our operational business purposes |
| Inferences drawn from any of the Personal Data listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | To provide the Arena Services, To allow service providers to assist us in providing and managing the Arena Services, To share with our Arena Affiliates. | Service providers (like analytics providers), Arena Affiliates, and Other providers or partners that support our operational business purposes |
In addition, please note that we may process Personal Data in each of the above categories in order to protect the rights of the Arena and others, and/or to complete a merger or sale of assets or other corporate transaction. For more details about our purposes for processing, including how other parties may process Personal Data, please see the Use and Disclosure section above.
As explained, depending on the consumer’s interactions with us, Arena may not have collected and/or disclosed each (or any) of these categories, of Personal Data for each listed purpose.
In addition, we do not engage in “profiling” in furtherance of decisions that produce a legal or similarly significant effect.
Sensitive Personal Information. Under limited circumstances, we may process “sensitive” Personal Data (e.g., religious affiliation or health condition in connection dietary restrictions, disability status in connection with facilitating access to venues). Providing sensitive personal data is optional. In those situations where this information is requested, you will be asked for consent. That consent may be revoked at any time (e.g., by contacting us at
privacy@arenavip.com).
Targeted Advertising and “Sale” of Personal Data.
We do not “sell” Personal Data or process Personal Data in connection with “targeted advertising,” as those terms are defined under the privacy laws of the states listed in this Section 9 or other states with similar privacy laws. Please note that these laws’ definitions of “sale,” however, do not include, for example, the transfer of Personal Data as an asset that is part of a merger, bankruptcy, or other similar transaction involving of all or any portion of our business.
Consumer Privacy Rights. If you are a consumer in a state listed in this Section 9 or other state with a similar privacy law, you have the following rights:
(1) Right to Access and Portability. You have the right to confirm whether we are processing Personal Data concerning you, and to request that we disclose to you the Personal Data we collected from or about you, including in a portable form.
(2) Right to Request Deletion. You have the right to request that we delete Personal Data we collected from you or about you.
(3) Right to Request Correction. You have the right to request that we correct inaccurate Personal Data we collected from or about you.
(4) Right to be Informed about Disclosures to Third Parties. Consumers in Delaware, Maryland, Minnesota, Oregon, and other states with similar privacy laws, have the right to know about the third parties that have received Personal Data from us. Similarly, Rhode Island and Connecticut customers have a right to receive a list of the third parties to whom we may have sold Personal Data.
To exercise any of the rights above, please email privacy@arenavip.com or call us at 888-596-3929. You will need to provide your name and email address, along with other details about your request. For example, if you submit a request for correction, you will need to identify the Personal Information you would like us to correct. You will then receive verification instructions by email. In some circumstances, we may need additional information from you to verify your identity or proceed with your request.
You can use an authorized agent to submit a request to access, delete, or correct your Personal Data and, if you live in Delaware, Maryland, Minnesota, or Oregon, a request to know about the third parties that have received Personal Data from us. Similarly, if you live in Rhode Island or Connecticut, your authorized agent can submit a request to receive a list of the third parties to whom we may have sold Personal Data. When submitting a request, your authorized agent should identify themselves as your agent, provide their name and email address, along with your name, your email address, and the Personal Data you would like to have corrected, and whether or not you have an account/profile or membership with us. In addition to verifying your identity, as described above, we also will need to verify your authorized agent’s ability to act on your behalf (e.g., by receiving a copy of your signed permission). Once verification is complete, we may communicate directly with you for privacy and security reasons.
Please note that, in some instances, we may decline to honor your request where, for example, we are unable to verify your identity or an exception to this right applies.
(5) Right to Appeal. If we decline to take action in response to your personal data rights request, consumers in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Virginia and states with similar privacy laws may request an appeal, by notifying us through our privacy rights portal by following the instructions provided with the response to your request.
(6) Right to be Free from Discrimination. You have the right to be free from unlawful discrimination for exercising your rights under the laws of a state listed in this Section 9 and other states with similar privacy laws.

